Frequently Asked Questions

Shipping times depend on your location and the shipping method selected:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Overnight Shipping: Next business day

Orders placed before 2 PM EST are typically shipped the same business day. Weekend orders are processed on Monday.

Currently, we ship to all 50 US states and Canada. We're working on expanding our international shipping options. Please check back soon for updates on additional countries.

For Canadian orders, additional customs fees may apply and are the responsibility of the customer.

Shipping costs are calculated based on order weight, destination, and shipping method:

• Free Standard Shipping: Orders over $75
• Standard Shipping: $8.95 for orders under $75
• Express Shipping: $14.95
• Overnight Shipping: $24.95

Exact shipping costs are calculated at checkout based on your location and items.

We accept the following secure payment methods:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed through secure, encrypted connections to protect your information.

Order modifications depend on the processing status:

• Before processing: Orders can be modified or cancelled
• During processing: Limited modifications possible
• After shipping: Contact us about returns/exchanges

Please contact customer service as soon as possible at [email protected] if you need to make changes.

Yes! We offer special pricing for:

• Retail stores wanting to carry our products
• Large quantity orders (typically 50+ units)

Contact our wholesale team at [email protected] for custom pricing.

No minimum order requirement for regular customers! However:

• Orders over $75 qualify for free standard shipping

You can order as little as one item if needed.

We want you to be completely satisfied with your purchase:

• Standard 30-day return window
• Damaged items: Full refund or replacement
• Wrong items: We'll cover return shipping

Items must be in the original packaging for returns.

To initiate a return:

• Log into your account and go to "Order History"
• Click "Return Items" next to the relevant order
• Select items and reason for return
• Print the prepaid return label
• Pack items securely and ship back

Or contact customer service at [email protected] for assistance.

Refund processing times:

• Processing time: 1-2 business days after we receive your return
• Credit card refunds: 3-5 business days to appear on statement
• PayPal refunds: 1-2 business days
• Bank transfers: 5-10 business days depending on your bank

You'll receive an email confirmation when your refund has been processed.